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Delivery Information

How long will it take us to make your order?

We aim to despatch all goods within 5 working days from the receipt of your order. Many orders are actually despatched a lot quicker.

Please take account of the following special cases that may incur a longer wait for your goods:

  • If we are designing a bespoke aroma, we will tell you how long it is likely to take as each project can be slightly different.
  • Occasionally we may have to wait for ingredients to become available to complete your order, in this case we will notify you and send your order in two despatches if required.
  • If you require your goods by a certain date/time, please telephone or email us in advance of your order to tell us of any special requirements you may have to check that this is feasible.
  • In the unlikely event of your order being delayed for any reason we will do our best to contact you with an expected delivery time & explanation

How do we deliver your order?

  • We use DPD, Parcel Force, DHL, FedEx or similar as our carriage provider so that we can track your scwent machine and aroma products and ensure that you receive them safely.
  • We use Royal Mail post for our 3ml scent sample service.
  • Delivery times vary greatly from country to country, if you need your goods on a set date please email prior to placing your order to see if this is possible.

UK Delivery

We aim to dispatch orders within 1-6 working days upon receipt of payment.  Of course we do our best to make this sooner where possible.

Delivery starts from £9.99.  A quotation for delivery can be provided upon request.  

All orders are delivered by courier - delivering Monday to Friday. 

Saturday delivery and pre 10:30 or pre midday delivery is available at an extra cost.

Some exclusions apply, please ask for details.

International Delivery

We deliver to Europe from £34.99, USA from £59.99 and the Middle East from £89.99.  A quotation for delivery for can be provided upon request, the delivery timescale is between 1-6 days.

All orders are delivered by courier - delivering Monday to Friday.

Some exclusions apply, please ask for details.

Delivery Process

We aim to keep you informed throughout the entire delivery process. Once we have received your order you will receive an e-mail order confirmation and a notification of dispatch once your order has left our warehouse.

If for any reason you do not receive your order when expected, please contact us via

Faulty, Missing, Incorrect Goods

In the unlikely event you receive faulty, missing or incorrect goods then please contact us via - please include as much information as possible, including your order number. 

No liability will be accepted by Ecoscent for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in supplies or to any cause whatsoever beyond our control.