Need some help? Call us on +44 (0) 203 137 7283
Email info@ecoscent.co.uk

Returns Policy

We offer a 12 month guarantee on all other products, please refer to the terms & conditions of the product warranty here.

If you are not entirely satisfied with your purchase, we're here to help.  We allow up to 14 calendar days to return an item from the date you received it. To be eligible for a return and a full refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have proof of purchase enclosed with the return.  In addition, we also allow a full refund within 5 working days should you not be happy with your scent delivery system after using it, for any reason.

The fragrance oils and aerosol refills are non-refundable due to health & safety reasons.  We can send you some sample signature scents in the post should you wish to see which scent suits you best.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Upon approval of your return, we will initiate a refund to your credit card or original method of payment within 5 working days - or per your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

All of our fragrances are created and poured by weight. Some are lighter in density than others which may explain the difference in the amount you see in the bottle.  In general, 500g is equivielent to 500ml, 1000ml is 1 klio and so on.

If you have any questions on how to return your item to us, contact us via info@ecoscent.co.uk