FAQ
General
Cold-air diffusion technology converts fragrance oil into a fine, dry mist without using heat or water. This provides consistent fragrance distribution while preserving the integrity of the fragrance.
At EcoScent, we believe fragrance has the power to transform a space—creating a calm, memorable atmosphere that enhances the customer experience and positively influences purchasing decisions.
Our distinctive fragrance oils are carefully developed using complex, specially formulated blends designed to stand apart from the ordinary. Each fragrance is created with high-quality ingredients and is essential oil-based, combined with inert fragrance materials and, where required, odour-neutralising elements.
Safety and quality are central to everything we do. Every fragrance we supply is thoroughly assessed, with safety data sheets available for complete peace of mind.
Sustainability is equally important to us. Our fragrance oils are supplied in reusable and recyclable glass bottles, helping to reduce environmental impact without compromising on quality, performance or style.
No. All EcoScent diffusers use waterless cold-air diffusion technology for a cleaner, more effective scenting experience. Please do not add water to the fragrance or scent machine.
Yes. Our fragrances are formulated for commercial and residential environments and are designed to be used safely when operated in accordance with product guidelines. We supply Safety Data Sheets and Allergen Data for all fragrances.
EcoScent diffusers allow you to adjust operating schedules and fragrance intensity levels to suit your environment. You can find more info in the user guide or on YouTube.
FAQ
Business
Scent is one of the most powerful ways to influence how people feel and remember a space. A carefully selected fragrance can strengthen your brand identity, improve customer perception, increase dwell time, create a more welcoming atmosphere and leave a lasting impression long after visitors have left.
We work with industry leaders across hospitality, retail, workplaces, healthcare, leisure, residential developments, automotive and many other commercial sectors. We also support marketing campaigns, product launches, exhibitions and live events with professional scent solutions designed to create memorable brand experiences. View our latest case studies here.
Yes. We regularly work with leading brands, marketing agencies and event organisers to create memorable scent experiences for campaigns, product launches, exhibitions, pop-up activations and live events. Whether you need a bespoke fragrance, professional scent machines or a complete scent solution, our team can help bring your campaign to life. Â
We consider the size of the space, layout, airflow, operating hours and your objectives before recommending the most suitable solution.
This depends on the size, layout and airflow of your space. The recommended coverage for every machine is listed on its product page in cubic metres, giving you a good indication of suitability. If you're unsure, our team will be happy to recommend the right machine and fragrance solution for your business. Contact Us.
Yes. We offer HVAC scenting solutions for larger spaces where fragrance needs to be distributed through an existing ventilation system. Please find a typical HVAC install here.
Yes. We offer both outright purchase and rental solutions depending on your requirements. You can find out more on the following links: Rental Page and Shop.
A bespoke Signature Scent is a fragrance created exclusively for your business. Whether developed from scratch or refined from our library of over 500 fragrances, it is tailored to reflect your brand, create a memorable customer experience and help your business stand out. Once created, your signature scent can be used across your commercial spaces and private label products for a consistent brand identity.
Yes. We offer bespoke fragrance development services for businesses looking to create a unique scent identity.
Yes. We provide professional installation, servicing, cleaning, fragrance replenishment and ongoing support, ensuring your scent system performs consistently with minimal effort from your team. Our proactive maintenance helps maximise machine performance, maintain fragrance quality and deliver a reliable scent experience every day.
Yes. When in a rental agreement, the fragrances can be changed seasonally or upon request subject to 30 days' notice, if desired, and some businesses choose to do this to support campaigns, promotions or specific times of year. However, where fragrance forms part of a brand’s identity, we generally recommend maintaining a consistent signature scent throughout the year. This helps strengthen brand recognition and creates a lasting scent-memory association with your business.
Scent marketing is the use of fragrance to enhance customer experience, strengthen brand identity and create memorable environments.
Carefully selected fragrances are dispersed into a space to create an emotional connection, reinforce brand values and improve the overall customer experience.
Hospitality, retail, leisure, healthcare, residential developments, automotive showrooms, offices and wellness businesses commonly benefit from scent marketing solutions. You can view the full list of the sectors we provide services to here.
Very likely. EcoScent fragrances are enjoyed by millions of people every year across leading hotels, retail destinations, workplaces, healthcare environments, leisure venues and commercial spaces throughout the UK and beyond. There's a good chance you've already experienced one of our fragrances without even realising it. Â
FAQ
Trade & Wholesale
Yes. We work with interior designers, architects, developers, retailers, hospitality groups and other commercial clients. Approved business account holders benefit from dedicated account manager support, project assistance and fragrance recommendations tailored to their requirements. Please email us or send us a WhatsApp message.
Yes. We offer a wide range of custom-branded fragrance products, including candles, reed diffusers, room sprays, hand wash, hand lotion, travel amenities and gift sets. We can also create a bespoke signature fragrance exclusively for your brand. All private label products are subject to minimum order quantities.
Yes. We can develop and produce bespoke fragrances for brands looking to launch their own fragrance collection.
Volume pricing may be available depending on order quantities and product type. Please email us or send us a WhatsApp message.
FAQ
Consumer
This depends on the size of the area you would like to fragrance. Our product descriptions provide recommended coverage areas, and our team is available to assist with recommendations. If you need help, please email us or send us a WhatsApp message.
Coverage varies by model and the size, layout and airflow of the space. For a typical home, we generally recommend the EcoScent Barrel Diffuser, which is designed to provide effective fragrance coverage throughout most residential environments. Larger homes, open-plan areas or properties with multiple floors may require more than one diffuser to achieve optimal coverage. Explore more here.
This depends on the scent machine model, fragrance intensity setting and hours of operation. Typical refill intervals range from several weeks to several months.
Yes. Fragrance refills can be purchased directly from our Shop and are compatible with all our scent machines.
Most EcoScent diffusers include a 12-month manufacturer’s warranty against manufacturing defects. A longer warranty is available; please find more details on our Extended Warranty options.
Contact our team, and we'll be happy to help. Our experienced support team will troubleshoot the issue and advise on the quickest solution to get your machine back up and running.
We recommend using only EcoScent fragrances. Our premium oils are specifically developed and tested for our machines to ensure optimal fragrance performance, consistent diffusion and long-term reliability. Using alternative oils may damage the machine and could void your warranty.
We recommend cleaning your machine every 2 months, with a minimum of once every 3 months. Regular cleaning helps maintain optimal performance and extends the life of your machine. You can find our cleaning guide here.
Absolutely. We supply premium fragrances and professional scenting solutions to leading hotels, retail destinations and commercial spaces. Many of the same fragrances trusted by our commercial clients are also available in our Home Scenting collection, so you can recreate that luxury hotel experience at home.Â
FAQ
Online Shopping
Most orders are dispatched within 1-2 working days. Delivery times may vary depending on stock availability and destination.
Yes. Tracking information will be provided once your order has been dispatched.
Yes. You can do so through this link. If you have any problems, please contact us as soon as possible via email or send us a WhatsApp message. If your order has not yet been dispatched, we will do our best to accommodate your request.
We accept all major debit and credit cards along with other payment methods displayed at checkout.Â
Please refer to our Returns Policy page for full details regarding returns, exchanges and eligibility.
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