This Privacy Statement for EcoScent Products and Services (“Privacy Statement”) describes information that Ecoscent UK Limited and its subsidiaries and affiliates (collectively, “EcoScent”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to contractual services for the provision by EcoScent of EcoScent products and services to businesses and organisations through their respective representatives. In this Privacy Statement, the expression “EcoScent Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Use.

Our Pledge:

We will be transparent about the different types of information we collect and how we use them.

We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide EcoScent’s Products, and to do so only when we think they will provide you with a welcome additional service.

We will use best-in-class data security tools to keep your data safe and protect the EcoScent connected Products from unauthorised access.

        Your Permission: Permission for data collection and processing. By using EcoScent Products, you agree to allow us to collect and process information as described in this Privacy Statement.

        International data transfers. Your personal information may be collected, processed and stored by EcoScent or its service providers in the United Kingdom and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using EcoScent Products in the European Economic Area or other regions with laws governing data collection and use that may differ from UK law, you agree to the transfer of your personal data to the United Kingdom and other countries where EcoScent operates.

        What information might EcoScent collect?

        Setup information you provide and EcoScent records: When we install an EcoScent device (the “device”), we’ll use a few pieces of information to create an initial device profile and program of settings that will keep your space optimally scented. For example, we’ll enter the time zone of the installation location, as well as where the device is located.

        Usage information: Every time your system turns on and off, EcoScent records the time and duration during which your system was on in order to offer you features such as usage history and otherwise optimise your scenting experience.

        Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the EcoScent device, we record the model and serial number, software version, and technical information about the device’s performance.

        What information is shared among multiple connected EcoScent Products and with EcoScent?

        Wi-Fi Network Information: To connect your EcoScent Product to our Services, or to access your EcoScent Product over the Internet from a computer, a smartphone or a tablet, you may need to connect it to your Wi-Fi network. During setup, the EcoScent Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with EcoScent servers and download software updates.

        Once connected to your Wi-Fi network, your EcoScent Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to EcoScent to provide you with the Services.

        Additional Authorised Users: EcoScent may provide you with the ability to enable additional authorised users to access your account. If you do so, the additional authorised users may control and view all of your devices, content, and connections. Invited users may also add additional authorised users to your account, so be careful to add only those you trust. An invited user must have or create a EcoScent account, and information about invited users (like email address, name or changes to product settings) will be stored with your account.

        Remember that when you visit our Sites, we collect personal information. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or EcoScent Product contacts our servers.

        How does EcoScent use the information it collects?

        We use information to provide, develop and improve EcoScent Products and services, including to make assessments and recommendations about products and their performance. We may use your contact details to send you this information, or to ask you to participate in surveys about your EcoScent use, and to send you other communications from EcoScent.

        We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we may use aggregated user information about the number of active EcoScent users in a particular area, or the number of scent diffusion devices per user location.

        We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

        We use industry-standard methods to keep this information safe and secure while it is transmitted over your network and through broadband networks or the Internet to our servers. Depending on your location and type of data, EcoScent may process your personal information on servers that are not in your home country.

        In general for purposes of applicable law (e.g., GDPR), EcoScent is a controller of the information collected in connection with the Products and Services.

        Our legal bases for processing information

        If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Statement, based on the following legal grounds:

        When we’re providing a product or service…

        We process your data to provide and support a product or service you’ve asked for under a contract, including but not limited to delivering our Terms of Service.

        When we’re pursuing legitimate interests…

        We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means we process your information for things like:

        • offering and improving EcoScent Products and services
        • developing new products and features
        • understanding how people use our products and services
        • performing research that improves our services for our users and benefits the public
        • sending you direct marketing and other communications from EcoScent
        • protecting against harm to the rights, property, and safety of EcoScent, our users, and the public
        • detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services
        • maintaining and improving the integrity of our computing systems, and protecting our users’ data security
        • enforcing legal claims, including investigation of potential violations of applicable Terms of Service

        When we’re complying with legal obligations…

        We process your data when we have a legal obligation to do so, for example, if we’re responding to a legal process or an enforceable governmental request.

        We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at anytime.

        In what circumstances does EcoScent share my information?

        Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of EcoScent Products and services without asking you first. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information:

        • With your permission: We may share personal information when we have your permission. One example of this would be if you invite another user to access the Products on your account as an additional authorised user.
        • For external processing: We have service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as EcoScent employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non EcoScent purposes.
        • As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
        • For legal reasons: We will share personal information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) meet any applicable law, regulation, legal process or enforceable government request; (ii) enforce EcoScent policies or contracts, including investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) protect against harm to the rights, property or safety of EcoScent, our users or the public as required or permitted by law.

        We may share non-personal information (for example, aggregated or anonymised customer data) publicly and with our partners. For example, we may publish trends about fragrance oil usage and scent diffusion levels in the spaces our Products are used. This information may also be shared with other users to help them better understand their fragrance oil usage compared to others in the EcoScent community, or help us generally improve our system. We may also share non-personal information with our partners. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

        What choices do I have and how can I delete my personal information?

        EcoScent generally stores your personal information on EcoScent’s servers until you delete or edit it, or for as long as you remain a EcoScent customer in order to provide you with EcoScent Products. In addition, EcoScent may store your personal information for a reasonable period of time after you are a EcoScent customer to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

        As described above, some information is processed and stored directly on the EcoScent device.  This does not include personal information.

        EcoScent customers can also request their EcoScent data by by emailing

        Individual Rights in the European Economic Area.

        If you are located in the European Economic Area, you may seek confirmation regarding whether EcoScent is processing personal information about you, request access to your personal information and ask that we correct, amend or delete your personal information. In addition, you may object to EcoScent’s processing of your personal information at any time. However doing so may impact your use of the Products and Services.

        If applicable law provides you the right to request access to, (receive) port, object to or restrict processing, seek rectification or request erasure of personal information held about you by EcoScent, you may do so, as applicable, through controls in the EcoScent application or by contacting EcoScent. To protect your privacy, EcoScent will endeavor to take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.


        Only individuals aged 18 and older are permitted to act as Owners or Authorized Users of EcoScent Accounts. EcoScent Products and Services do not knowingly collect or store any personal information from anyone under the age of 18.

        Can the Privacy Statement be changed?

        Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.

        Security Policy

        Our Payment Service Provider is Sage Pay – one of the largest  payment service providers.  Sage Pay provides a secure payment gateway processing payments for thousands of online businesses, including ours.

        It is Sage Pays utmost priority to ensure that transaction data is handled in a safe and secure way.  So when placing an order with us and paying by card buying through our site, you can be sure that you are completely protected.

        Use of Cookies

        This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

        Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

        Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.