Privacy

EcoScent UK Limited - Privacy Notice

This Privacy Notice explains how EcoScent UK Limited (“EcoScent”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website, purchase our products or services, contact us, or interact with our systems.

1. Who we are

EcoScent UK Limited is the data controller responsible for your personal data.

Trading address:
Unit 17, 53 Norman Road
Greenwich Centre Business Park
London, SE10 9QF

Email: ecoscent@ecoscent.co.uk
Phone: +44 (0) 203 137 7283

2. What data we collect

We may collect and process the following categories of personal data:

a) Contact and business information
Name
Company name
Email address
Telephone number
Billing and delivery address

b) Order and account information
Purchase history
Account login details
Payment information (processed via secure third-party providers)

c) Device and installation information
Device location (e.g. building or room placement)
System configuration
Installation details

d) Usage and technical data
Device usage data (e.g. operating times)
System performance data
Device identifiers (e.g. model, serial number, software version)

e) Website and technical data
IP address
Browser type and version
Website usage data collected through cookies and analytics tools

We do not intentionally collect special category data (such as health data or other sensitive personal data). If such data is provided, it will be processed in accordance with applicable data protection laws.

We do not store full payment card details. Payments are processed securely via third-party providers.

3. How we collect data

We collect personal data through:

Website forms and enquiries
Orders placed via our website or directly
Account creation and system setup
Installation and service visits
Use of our products and services
Cookies and analytics tools, including Cookiebot
Data from third parties where you have consented to this or where permitted by law (for example, marketing platforms or referral partners)

4. How we use your data

We use your personal data to:

Provide and deliver products and services
Manage accounts and customer relationships
Install, configure, and support our systems
Improve product performance and user experience
Process payments and manage billing
Communicate with you regarding your account or services
Send marketing communications where permitted
Comply with legal obligations
Deliver personalised advertising and marketing content

We may use your personal data and browsing behaviour to deliver personalised advertising and marketing communications relevant to your interests. This may involve the use of third-party platforms such as Google, Meta, and LinkedIn, which may place cookies or use tracking technologies to support advertising and remarketing activities.

Where required, we rely on your consent for marketing and personalised advertising activities.

5. Legal basis for processing

We process your personal data under the following legal bases:

Contractual necessity – to provide products and services
Legitimate interests – to improve our services and manage our business
Legal obligations – where required by law
Consent – for certain marketing activities and cookies

Where we rely on legitimate interests, we carry out an assessment to ensure our interests are not overridden by your rights and freedoms.

6. Marketing communications

We may send you marketing communications where permitted by law.

Where required by law, we will obtain your consent before sending marketing communications.

Cookies may be used for analytics, functionality, and marketing purposes, including personalised advertising where consent is provided.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Data sharing

We do not sell your personal data.

We may share your data with:

IT and system providers
Payment processors
CRM and marketing platforms
Installation, service, and delivery partners
Logistics and courier providers
Professional advisers

This includes third parties involved in the delivery, installation, servicing, and support of our products and services.

Third parties may act as data processors or, in some cases, as independent data controllers. Where they act as processors, they are required to process personal data only on our instructions and in accordance with applicable data protection laws.

8. International transfers

Your personal data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:
Standard contractual clauses, or
Transfers to countries recognised as providing adequate protection,
including, where appropriate, additional safeguards to ensure your data is protected to UK standards.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to:

Comply with legal, regulatory, accounting, and reporting requirements
Resolve disputes
Enforce agreements

Retention periods vary depending on the type of data and purpose of processing. Further details can be provided on request.

10. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability (where applicable)

To exercise your rights, please contact: ecoscent@ecoscent.co.uk

We may need to verify your identity before responding to your request.

You can also manage or withdraw cookie consent at any time via the Cookiebot settings on our website.

11. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

Further information is available at: www.ico.org.uk

12. Security

We implement appropriate technical and organisational measures to protect your personal data.

Payments are processed securely via third-party providers.

However, no system is completely secure and we cannot guarantee absolute security of your data.

13. Cookies

We use cookies to:

Improve your experience
Analyse website usage
Support marketing and advertising activities (where consent is provided)

Non-essential cookies are only placed on your device where you have provided consent via our Cookiebot consent tool.

We use Cookiebot to manage cookie consent. You can update your preferences at any time via the cookie banner.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement.

Please refer to our Cookie Policy for further information.

14. Updates to this notice

We may update this Privacy Notice from time to time.

The latest version will always be available on our website.

Last updated: April 2026

 

 

 

EcoScent UK Limited - Cookie Policy

This Cookie Policy explains how EcoScent UK Limited (“EcoScent”, “we”, “us”, “our”) uses cookies and similar technologies when you visit our website.
This Policy should be read alongside our Privacy Notice.

1. What are cookies

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly and provide information about how the site is used.

2. How we use cookies

We use cookies and similar technologies to:

Ensure the website functions correctly
Improve user experience and website performance
Analyse website traffic and usage
Support marketing and advertising activities
Deliver personalised advertising and marketing content

Non-essential cookies (including analytics and marketing cookies) are only used where you have provided your consent.

3. Personalised advertising

We may use cookies and your browsing behaviour to deliver personalised advertising and marketing communications that are relevant to your interests.

This may involve the use of third-party platforms such as Google, Meta, and LinkedIn, which may place cookies or use tracking technologies to support advertising and remarketing activities.

Where required, we will only use marketing cookies and related tracking technologies with your consent.

4. Types of cookies we use

a) Necessary cookies
These cookies are essential for the website to operate and cannot be switched off.
They include:
Page navigation
Security
Access to secure areas

b) Preference cookies
These cookies allow the website to remember your preferences, such as language or region.

c) Statistics cookies
These cookies help us understand how visitors interact with our website by collecting aggregated and anonymised information where possible.

d) Marketing cookies
These cookies may be used to:
Track visitors across websites
Build user profiles
Display relevant and personalised advertising

5. Cookie consent (Cookiebot)

We use Cookiebot to manage cookie consent on our website.

Non-essential cookies are not placed on your device unless and until you have provided your consent.

When you first visit our site, you will be given the option to:
Accept all cookies
Reject non-essential cookies
Customise your preferences

You can change or withdraw your consent at any time via the cookie banner or the settings link available on our website.

6. Third-party cookies

Some cookies may be set by third-party services we use, including:
Analytics providers
Marketing and advertising platforms
Payment processors

These third parties may act as independent data controllers and may process your data in accordance with their own privacy policies. We do not control these cookies directly.

7. Managing cookies

You can control cookies in the following ways:
Through the Cookiebot consent banner
Via your browser settings

Please note that disabling certain cookies may affect the functionality and performance of the website.

8. Updates to this policy

We may update this Cookie Policy from time to time.

The latest version will always be available on our website.

Last updated: April 2026

9. Contact us

If you have any questions about this Cookie Policy, please contact:

EcoScent UK Limited
Unit 17, 53 Norman Road
Greenwich Centre Business Park
London, SE10 9QF

Email: ecoscent@ecoscent.co.uk
Phone: +44 (0) 203 137 7283